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REFUND POLICY

At Prestige Prime TV, We Want To Ensure That You Are 100% Happy With Your Purchase. If You Have Any Technical Or Sales Queries, Do Not Hesitate To Contact Us. However, If You Experience A Total Blockage Of Our Service (From Our Side) That Our Team Couldn’t Solve, Or You Think That The Problem You Faced Is Within The Criteria As Described Below, You Will Have The Right To Ask For A Full Refund Within 7 Days Of Purchase.

You Are Eligible To Request A Full Refund Within 7 Days Of Purchase If:

  • We Didn’t Send You The Credentials To Your Email Within 24 Hours Of Purchase ( Didn’t Deliver The Service And You Didn’t Get Any Response From Us ) This Does Not Include In Case You Account Email Went To The Spam Folder.
  • If The Service Didn’t Work For You At All And Our Team Didn’t Respond Within 24 Hours To Any Of Your Emails To Solve The Problem ( The Problem Must Be Proven To Be From Our Side, Which Our Customer Support Will Transparently help You Identify The Problem Source) 
  • If You Experience A Technical Issue ( From Our Side ) That Caused A Total Blockage Of Our Service And Our Team Didn’t Respond To You Within 24 Hours.
  • If Our Servers Were Down During The 3 Days Full Money Back Refund Period. ( Something That Never Happened Before)

Please Note That You Are Eligible To Get A Refund Only If The Technical Problem Was From Our Side And Caused A Total Blockage Of Our Service We Don’t Hold Responsibilty If A Third Party Was The Problem Source ( ISP Putting Restrictions, A Bad Quality Sevice From A VPN Company , You IPTV Player Was Not Working And You Don’t Want To Use A Nother One)   .

This Refund Policy Doesn’t Apply To These Cases. 

  •  A Channel Doesn’t Work: You Are Looking For A Specific Channel We Never Said We Provide, Or It Doesn’t Work At The Moment, We Only Guarantee That 95% Of The Channels Will Work At Any Given Time, But If You Experience Some Problems With Any Channel Just Send Us An Email And We Will Look Into It Right Away But We Don’t Guarantee That A Specific Channel Will Be Working In The Exact Moment.
  • Catch-Up: We Have The Catch-Up Option Only On About 700+ Channels If You Interested In Having It In A Specific Channel Please Contact Our Customer Support Before Purchasing Your Plan And They Will Look If The Catch-Up Option Is Available For The Channels You Are Interested The Most In.  
  • Channels Requests: All Of The Channels Requests That Our Customers Made Are Transferred Directly To Our Technical Team, But We Don’t Make Any Promises That A Given Channel Will Be Added At A Given Time, Our Team Prefer To Operate Safely And They Will Add Only What Their Hands Can Get On, Always Review Our Channel List And Contact Our Customer Support For The Availability Before Buying, If A Specific Channel Is A Must For You.
  • EPG:  As We Mention On All The Pricing Plans, The EPG Is Available Only In About 80% Of The Total Number Of Channels We Provide, Sometimes The EPG Might Stop Working Temporary In Your End, Which Is Considered A “Normal-Problem” If You Reach Out To Our Customer Support They Will Give You Your EPG Link To Add In Your IPTV Player Along Side Some Recommended Fixes For This Problem, But We Don’t Make Any Promises That This Feature Will Work To You Right Away, It Can Take A Couple Of Hours To Work Back Properly If A Technical Issue Happened.
  • Server-Updates/ Maintenance: To Keep Our Service As Stable As You’re Used To, We Preferm Regular Updates To It Normally Twice A Month Which Is Some Cases Can Cause Some Buffering In Your End For About 24 Hours Please Allow A Couple Of Hours For The Update To Complete An Everything Will Work Properly Again. 
  • ISP: In Case Your ISP Is Applying Restrictions On IPTV Which Is Known That Many Of Them Do, In This Case You Can Use A Realible VPN Service, You Can Ask Our Customer Support To Give You Some Recommendations Based On What We’ve Tested And Proven It’s Quality
  • VPN Company: In Case Your VPN Company Has An Issue Or Starts Interfering With Our Service You Will Have The Option To Use A Better VPN Services. 

Also, Note That We Make Every Attempt To Process The Refund As Quickly As Possible. But Our Payment Processor Or Your Financial Institution Can Take Up To 7 Days For The Refund To Reflect In Your Bank Account/Card.

To Restrict The Bad Use Of Our Service Once You Requested A Refund You Will Not Be Able To Subscribe Again To Our Service At Any Time In The Future.

HOW TO REQUEST A REFUND

Follow The Steps Below To Get Your Refund Request Sent To Us:

  1. Make Sure To First Review The Criteria Where We Issue A Refund And Give Our Customer Support The Chance To Fix The Issue For You By Sending Us An Email At Prestigeprimetv@gmail.com
  2. Contact Us with our live support.
  3. Use The Same Email Address You Use To Buy Our Services.
  4. Include The Reason ( A Total Blockage Of Our Service, Or A Sever Buffering?) , Plus Some Useful Information Like What Device You’re Using, What Is Your Internet Connection Speed, Do You Use A VPN, What IPTV Player Your Are Using. ( Mandatory )
  5. Our Team Will Get Back To You In Less Then 24 Hours If They Verify That Your Request Is Within Our Refund Policy You Will Get Another Email Confirms That We Sent You A Refund.

REQUEST A REFUND AFTER 7 DAYS OF PURCHASE

Although We Do Our Best To Provide You The Most Convenient IPTV Experience In The Market We Understand That Like Any Other Business Some Factors Can Interfere With Our Goal Especially That Our Service Relies On Servers As An Essential Tool To Provide You The Service.

That’s Why It Is An Unbreakable Part Of The IPTV Industry To Have Some Technical Issues With The Host Side Which Might Cause In Some Cases A Short Blockage Of Our Service Or An Occasional Buffering In The Image Quality, Usually, Our Customers Don’t Notice Any Of That At All Because We Have A Dedicated Team That Maintains The Servers And Upgrade Them To Keep Up With The Demand And This Is What Separates Us From Other IPTV Providers.

That’s Why We Encourage You To Get In Touch With Our Support Team Any Time You Need Help Or Experience A Blockage On Our Service You Can Use The Contact Form Of Our Contact Page Or Send An Email To Prestigeprimetv@gmail.com

If You Pass The 7 Days Full Refund Period We Cannot Provide You A Full Refund Because You Have Already Used A Lot Of Server Resources, But That Doesn’t Mean We Can’t Make Things Right Anymore, Our Support Team Is Trained To Solve Any Problem You Have And Make Sure You Always Have The IPTV Service Up And Running, Contact Us And We Will Do Everything We Can To Make Sure You Have A Satisfying Experience With Us.

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